Reno Gazette-Journal from Reno, Nevada ยท Page 54
4 stars based on
50 reviews
Service Sales Include reviews where comments are not available Made a appointment 3 weeks in advance was told they could program my navigation unit and had a recall. Sat for 3 days to look at it and turns out there was no recall and they couldn't program the radio.
Was this review helpful? I didn't even make it miles before the transmission suffered a catastrophic failure and left the vehicle undrivable. It took Roadside two days to get my vehicle back to the dealership and bitgood 1989 chevy silverado the dealership over 7 weeks to get the issue resolved.
The transmission was rebuilt twice and failed both times. It took a personal visit from me to get the ball rolling on a new transmission and the communication throughout was awful! Upon my vehicle's delivery back in Valdez, I observed several new scratches on the passenger front fender, bitgood 1989 chevy silverado on the headliner and steering wheel and a new 'service suspension system' light on. Was great Shawn N. Repaired my truck very fast and a great price. My salesman always follows-up with me, on my purchase as well as service work done.
It has been a decent and straightforward experience. Very easy transaction Nicholas B. Nice group of people. When I came in to have my truck serviced, they were running a bit behind that day.
I was made comfortable and they actually got the truck serviced a lot faster than I thought they would! Bitgood 1989 chevy silverado don't think I've ever had a bad experience in this shop I would highly recommend this dealership to anyone considering a new vehicle. The care they've taken with my truck after my purchase has been phenomenal! After not being able to get through on the phone, I made an appointment online for an oil change and a problem with the front right brake.
The soonest was a week out. I later left a msg. A couple days later I called again since no one returned my call and confirmed the date and time, 9: When I showed up they said they can't check the brake since there were no techs there on Saturday. This was the reason I made an appt. AK Sales saw the reason for the appointment when I bitgood 1989 chevy silverado in online and when I was finally able to confirm it on the phone. Why didn't AK Sales confirm this immediately when I made the appt.
The agent, who was polite, said they could only do the oil change and would need to reschedule at least another week out. There's no courtesy driver on Saturday so they paid for the cab but you still have to pay the tip.
I later got a call saying the problem was the right front pad was completely worn out so it was metal on metal and that all 4 brakes needed to be done with replacement rotors, drums and the works: I just had my oil changed at AK Sales 3, miles before the light came on so I figured get the oil changed when I get the front right brake looked atso it wasn't long ago.
When AK Sales does the oil change I get the inspection done that includes the brakes. AK Sales theoretically inspected the brake pads on the last oil change, but now it's metal on metal? I brought this up to the agent's attention and bitgood 1989 chevy silverado said they don't keep track of the results of the inspections and didn't have the date when the last oil change was.
I asked her to look at the sticker in the windshield that AK Sales installed on the last oil change all stickers were gone when I got the vehicle back and didn't get one for the oil change that day even. AK Sales was negligent for not pointing out the low brake pads during the last inspection, just a few months earlier, which ended up costing me significantly more that a standard pad replacement: I bitgood 1989 chevy silverado a loyal customer, now I have no faith in AK Sales after this horrible experience.
Great visit in a timely matter. My advisor Kim was knowledgeable and professional. I stopped bitgood 1989 chevy silverado the service desk to make an appointment for a LOF and brake inspection bitgood 1989 chevy silverado they took the vehicle immediately and performed the service. Mike Marchant researched the possible reasons for check engine light and diesel exhaust system light were illuminated, along with a bitgood 1989 chevy silverado of speed being reduced to maximum of 55 mph.
The diesel exhaust fluid tank needed to be replaced, but at no cost to me. I was told two hours labor, charged 3. Was not happy about that. They bitgood 1989 chevy silverado me through their processes and helped me get in bitgood 1989 chevy silverado out quickly. Much better than 'the other guys' in town. Took to long Vladimir K. It took 4 weeks bitgood 1989 chevy silverado your company to provide a replacement rim for the one that was cracked on my New truck with less than 30k miles on it.
First they tried to tell me the tire was bitgood 1989 chevy silverado and then they told me after having 30 lbs of air on the tire for 4 days it was ok, but the tire was a 80 lbs psi tire. It was basically flat at 30 psi. Even though I explained it to the service advisor they had a bad attitude and would not listen to me.
I finally had to have GMC Corp contact you to make you do your job. After purchasing 4 new trucks from you in the past few years, you really don't care about your customer. Don't worry I will not be back to purchase a new or used truck from you ever again. I'll fly to Washington State or another state to get what I need.
The sad thing is not very many places to have it worked on for warranty work. You people need to get out of the business. Had a bad battery, Pamela H.
