MicroCool CP 3004- MicroCool Liquid Cooling Solutions
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I signed up in Jan and deposited without realising they don't allow uk players. Chat were no help and have escalated it to a manager who I'm still waiting to hear from. I have spoken to chat who say i will not be refunded and decision from management has been made. I would like to say that firstly I registered through a site I found online that I presume is an affiliate and it had no mention that Limoplay was not for UK players. When I registered it allowed me to specify I was in the UK and accepted my address details.
At no point did I get any warning that it was out UK duristriction like other sites do. I registered in January and is online gambling legal if bitcoins not dollars are at stakeall which at that point I had no idea as they deal with GBP an english and as I say allowed me to register. I was not made aware of this fact and no pop up box appeared when I came back to say I must read these and approve these so they is online gambling legal if bitcoins not dollars are at stakeall failed to let customers know this which is against all rules that I know.
I have saved all chat copies and they also state that they do not check a players account until a withdrawal is made which is not our fault. They are aware at the start of where we are from. If they do not allow UK players then why do they let them register? Hello, thank you for playing at our casino! How could I help you? Hi I,m not sure if Ive already spoken to you tonight or not? I therefore want this refunding Obviously I didnt realise this as your site allowed me to register I dont mean anything personally and wish you a good night, I just need to be clear and need this sorting asap Our senior management's decision is that no refund will be made, as you lost your money.
In case you had any winnings, they would have been payed out in full. I dont think that is the issue here. My point is that your site specifically says you dont allow real bets from UK players We have added this term after your registration.
Moreover, we track and check accounts only when we need to process payouts. Surely you should be checking when a player registers! Again this is very unfair. I clearly gave you the correct details upon registering Unfortunately, the decision was final and there's nothing that can be changed or done for you.
I want this taken further You cant just add new terms without updating players! Also if you have no UK licence you shouldnt allow player from the uk to register Again, the decision was final. A box should appear to let customers know this when they come back to your site I want to speak to the manager or he can contact me via email. Sorry, the decision was final. Nothing will be changed. Had I have won you would not have paid out and stated UK players cant play - it works both ways I can surely appeal this decision.
I will be taking it further and want details of your management, your arbitrator and site owners so I can follow this up I have kept all chat copies over the last few days and when I asked about uk licences etc the chat host didnt mention anything about UK players not being able to play.
They skirted around the question and wouldnt answer. I have also spoken to chat at askgamblers and they also said your terms clearly say no UK players so you shouldnt have let me register. I am sure if this had happened to you, you would also be very distressed and find this unacceptable If you are a player from the US or any of its states, or UK, you won't be allowed to play real money wagering games including bitcoins.
Unfortunately, we cannot help you in any way. This is clear so why did you accept my deposits The fact that you only check players when is online gambling legal if bitcoins not dollars are at stakeall withdraw is not on. You have duty to is online gambling legal if bitcoins not dollars are at stakeall players upon registration Again I am asking for your complaints email, manager email and your arbitrators so I can take this further.
Do you deal with Ecogra? I will also be contacting Softswiss. It is illegal for a company to let uk players play without a licence I have submitted a complaint via ask gamblers which I expect to be followed up I am trying to get this sorted and need assistance I would have hope this could have been resolved amicably Your claim is going to be escalated to senior management again. It will be considered and you'll be informed about our decision in up to 48 hours. Surely you can appreciate this.
At any point when you realised I was a UK player you should have terminated my account. I believe you shouldn't accept a withdrawal from someone in the UK and your site should have this built in to encompass your rules.
If you dont let a player know how are we supposed to be aware. I sincerely hope this gets immediate attention as I dont want to have to escalate this is issue and hope in can be resolved in house. I accept that my first deposits if you were accepting UK would have been played fairly but since you have changed them and failed to note that an existing player is from the UK then deposits after this would be reimbursed.
I will leave it in managers hands for now but hope to hear a response by the end of today please Sure, you will be informed as soon as we have news for you. Have a good day. Thank you for your understanding, have a good day. Dear Leanne, Your claim was considered by our senior management again and, unfortunately, our final decision stays the same.
No is online gambling legal if bitcoins not dollars are at stakeall are going to be refunded, your account stays closed for good without a possibility to reopen or create a new one. This also means you indemnify and hold harmless our casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation is online gambling legal if bitcoins not dollars are at stakeall your use of our website or participation in the games.
Best regards, LimoPlay Casino Support. After receiving this email today I have followed it up with this email as I still believe I haven't done anything wrong.
I do not understand how this can be your decision. Yes terms and conditions are there but how are players supposed to know they have changed without notification? As I have already mentioned, you were clearly aware that I was from the is online gambling legal if bitcoins not dollars are at stakeall, so whenever you changed your terms and conditions, wouldn't it be considerate for you to at least email players to let them know this.
I still firmly believe that I have done nothing wrong and that you should have closed my account after my initial deposits were made and once you changed to not accepting uk players. You must be able to search out uk and USA players and close their accounts before they could possibly violate something they knew nothing about.
Whether this is my fault for depositing or not, you have clearly written terms that you do not accept them, but you have accepted them by taking and keeping them. If you sincerely state no real bets that should mean just that. I hoped this would be resolved satisfactorily but if this is your final decision I would like to know who I should contact to dispute this.
I am willing to negotiate and accept that perhaps the blame lies with both parties based on the facts and that we could reach a compromise to resolve this complaint and move on. I look forward to your cooperation. Sent from my iPad. We are really sorry that you have such negative experience in our casino. First of all, let me explain why we added this term. But unfortunately, we are still working on making this on automatic way prevent players from UK to register.
Term about UK was added after your registration. Also please note, we can manage to check players accounts when player request withdrawal or send documents: Let me kindly point out that this term is thought for players. Player obligated to check terms and conditions, and follow it. Should we issue refund to you it would mean that we also have to confiscate winnings of all players in UK.
We don't want to do it as it would be unjust. We want to be fair to our customers. If you win from UK — we will pay you and then close your account. If you lose — we will close your account when notice that you are playing from UK. What would you say if you won — unlikely you would ask us to confiscate your funds, right? Our decision is final, and we will not change it.
Dear sir, Yes you would have everyright to withhold winnings and not pay out because your terms clearly say NO UK players. The fact that you are admitting that you allow UK players to register and play until such point as they process a withdrawal is wrong. If I had won I would expect you to confiscate winnings and refund deposits as this is what your terms mean.
