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CDW recently participated in a Microsoft four-day hackathon to create a proof-of-concept solution that would provide a more customized workspace and solve the problem of an overburdened IT department that uses ServiceNow as its customer relationship management CRM platform. This solution allows IT to work more efficiently within a single user interface on the Microsoft Teams platform by utilizing Bots and Tabs.
The key steps of the solution were to create a Microsoft Bot Framework bot that would run in Bot geometry dash android full Teams. This bot activates when an end user wishes to open, update, close or delete a ticket. A complete list of technologies used are listed here:. The CDW team had varying levels of knowledge of each technology, which made the experience that much more rewarding. By working collaboratively, each member of the CDW and Microsoft teams could contribute in some way, as well as help each other learn new capabilities on the fly.
Another goal of the solution was to create a user-friendly experience by utilizing natural language and methods to gracefully exit from a conversation. The team had the bot understanding natural language commands within a short bot geometry dash android full, once LUIS had the basic conversation data. After getting the general flow configured, it was simple to add additional features, such as cancelling out of a ticket creation.
The solution was truly a collaborative effort with engineers from bot geometry dash android full CDW and Microsoft contributing to the final product. Over the course of just four days, the team was able to design the solution, learn multiple new technologies and quickly integrate them into a functional Minimum Viable Product. Bots are here to stay and will only get better as the technology progresses. Your email address will not be published.
You may use these HTML tags and attributes: CDW suggested two primary ways to achieve the goal: There were three primary pieces to the solution: Bot geometry dash android full tab in Teams with a dashboard to view all IT tickets for the IT support staff MS Teams integration with ServiceNow and Microsoft Bot Framework to create a bot agent that assists the IT support staff with opening, closing, updating and listing tickets Use the bot agent to assist the bot geometry dash android full users with checking the status of their tickets, and finding answers to frequently asked questions The Technical Details The solution relied heavily on a wide range of Microsoft technologies, as well as the ServiceNow API.
A complete list of technologies used are listed here: This diagram shows the high-level architecture of the solution: Leave a Reply Cancel reply Your email address will not be published. Software Observations from Microsoft Ignite. Data Center Windows Server End of Digital Workspace Unified Communications and the Cloud Software Discover Freedom from Information Overload.
