Gunbotthe way i run itthe crypto bot
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I am Nicolas Kuttler, a software and systems engineer from France, currently living in Germany. I have been working with various web-related technologies for more than a decade The "new" site has been down for around 24 hours now. The cloudflare error is a rather disturbing "SSL handshake failed". I have been told that neither fiat nor bitcoin withdrawals were being processed as of lately, but I have no way of confirming this as I don't use the site.
Jeff from the bitcoinvictims forums started some legal action, see Contact with a lawyer , We have a lawyer and Small update regarding lawyer. With the helpdesk still offline and no news this begs the question if btc24 is still operational in any meaningful way. Yet again, the helpdesk is closed. The forum by the bitcoinvictims guys is up again. This time they are using a self-hosted solution which can't be taken down as easily as the old one.
The new forum is down right now, "In accordance with Section 25 a ". A nice reminder to read the rules for services you use, like the proboard TOS. Basically, we can screw you for Well, it seems to be a free service, so that's not really surprising. I missed this at first, but the server that serves the old site This looks like an involuntary information leak, as the bitcoin24 server is usually hidden behind cloudflare. However, if you access You can verify this by adding an entry for bitcoin I'm also not sure why serving the site isn't limited to cloudflare proxies, but I haven't really worked with cloudflare yet.
The old bitcoin24 site is apparently up again, and has been at least since the 21st. An IRC user received an email from bitcoin24 support after weeks of questions and was pointed to http: However, I strongly recommend not to log in or to do anything on the site as it's not available over HTTPS, it could be a phishing site, etc.
The support person also emphasized again that the new LTD is not managing the old site on this IP, even though they use the same ticket system, email addresses etc. So users have to use an unencrypted connection to submit potentially sensitive information. This is quite bad. On april 18th Simon announced that the old site would be accessible again.
After all many users are still waiting for their money to be returned and might want to verify their balances. Bitcoin24's mailserver is also acting as a webserver, and it's not secured.
This is bad because it opens potential attack vectors. This makes it easy to check for the installed version, search for potential exploits, etc. This isn't bad in itself, you have to balance security with usability.
But this mailserver handles very sensitive information about customers that only staff needs access to. It should be secured more tightly. It's somewhat telling that there are no developers or sysadmins on the site's team description. There is a person for "technical support", but that doesn't sound like the team of full time sysadmins and developers an exchange should have.
Some IRC users were wondering who was behind the "new" bitcoin24 website. There was some speculation that the brand might have been sold, or that Simon was not involved any more.
It's a little surprising as Simon isn't listed on the about page. The bitcoin24 team is apparently busy fixing things I've mentioned a few days ago. Some typos are gone and the shopped office image was replaced. Bitcoin24 is back with a new site , registration is open. I'm glad to see that bitcoin24 is back and wish them well. Here are some quotes from the site I like. An IRC user pointed out that the office photo on the about page is shopped: I'm not sure how long the site has been up, but today I noticed it for the first time.
The bitcoin24 site was updated and says "Bitcoin 2. With money still being tied up in litigation, and with the technical things we've seen Today, with the official start of the payment phase the problem persists.
One user opened a ticket and was told he doesn't need to verify. It's not clear why this was the case. This particular user had used the polish bank. One user reported that he opened a ticket and saw the SEPA tab after that. Several users report that they can access the new verification page, but it doesn't appear in their menu. This is happening to me as well. If this happens to you, log into your account and visit https: Unfortunately it's not clear though what happens after you upload documents, if the SEPA tab on the withdrawal page becomes visible if it isn't, etc The missing menu entry was apparently a cache issue, it should be visible now.
Another oddity, the Proof of Identity page says that you should send a "Driver's License, a Passport, or a National ID Card" but that "It must have been issued within the last 3 months.
It's probably just another mistake like we've seen so many before and should be ignored. Yeah, well, the first uploaders will have to upload their documents one more time, see this announcement.
The process of paying out everything will probably take a long time, but I believe this is the best news we have gotten since April 13th. Oh well, that didn't take too long. As you can see in the screenshot a tab is missing:. There's a new official news channel. The helpdesk is now apparently being used as a place to publish official news.
I hope the licensing is fixed for real this time. A new statement has been published on the 11th. The Helpdesk system is back online, the lawyers won't reply to customer requests any more.
Simon has hired two new employees this week. The new forum contains the latest news. Jeff is actually in touch with Simon, please check the threads named Mailing 12 to Mailing Uploading verification documents could start soon. I still find it puzzling that btc24 would use a free trial version of the helpdesk software. After all the tickets are somewhat.. I'm pretty sure the page just said something like Your free 30 day license has epired a few minutes ago, but now it reads "Take a free 30 day trial and your own Kayako helpdesk could be here in less than 5 minutes.
Oh well, not good either way. A vast majority It's quite possible that many users didn't even know about the vote that was announced two weeks ago and only lasted one week. The statement goes on that btc24 will "only make payouts if these data and documentation are plausible". This means a manual review, so things will probably take a very long time. Everybody should read this one.
It announces the poll that went live yesterday. If you have problems logging in or if your account balances are incorrect, contact the lawyers by email. But keep in mind that those things can take some time:. The statement continues to explain the necessary verification, that bitcoin24 is responsible for making the payments, and that they themselves are not involved with the legal case in poland.
The poll itself has also been updated and now says that "Voting will end Today the poll went online on the bitcoin24 website. The available choices are:. At the moment it's appears like no notification mails were sent out. My guess is that RDP will issue another press release. In line with patterns observed earlier the poll page also says "The poll will be available until Voting will end Let's assume this is a typo as that date is in the past.
Read the discussion in the new forums. User Dan asked me in the comments if I had the option to vote. As I already got all my coins and fiat out of btc24 I really shouldn't have a vote. But yes, if my case is the rule all previous customers get a vote, even those who aren't concerned any more. While it remains to be seen if they can do that, I took initiative and already sent them the letter. Apparently things start to move. If the voting with regard to cash payout starts that would be some really good news, at last.