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TNW uses cookies to personalize content and ads to make our site easier for you to use. Read the full story here. Following numerous complaints from concerned users on Reddit , popular cryptocurrency exchange desk Coinbase has confirmed a bug in its system resulted in accidentally charging tons of users multiple times for the same purchase — some complained being charged 17 times the original purchase.
It remains unclear precisely what caused the glitch, but the exchange desk says it is working on a fix. The statement also implies that users will be reimbursed for the accidental multiple charges. For some reason, the company has yet to register the issue on its official status page. Meanwhile, Coinbase is asking affected users to point to the faulty transactions in the Reddit thread where they confirmed the bug. You can check out the full thread here.
This is related to the recent MCC code change by the card networks and card issuers charging additional fees. We have identified a solution and future purchases will not be affected. We will ensure any customer affected by this issue is fully refunded.
We expect these refunds to happen for customers automatically through their bank. If you believe you were affected by this issue, please contact support coinbase. We will be reviewing all card transactions from the last few weeks to ensure all affected customer are notified.
We will post on Twitter and our blog with further updates. Unfortunately, the statement makes no mention of the expect timeline for the refunds. Visa changed the MCC for digital currency purchases to a code that allows large banks and card issuers to charge consumers additional fees. In addition, please contact Coinbase support. Published February 15, — February 15, — Coinbase reached back to TNW with the following statement: Mix February 15, —